FAQ

Questions? We have answers!!

What are the trial sessions? How can students schedule trial sessions?
- Trial sessions are the initial meetings between the teachers and students, serving as a way of exchanging introductions.
- Tutors provide a brief teaching demonstration so both parties can decide whether working together is a good fit.
- Trial sessions last for 15 minutes and are free of cost. Students can book trial lessons by:
- Finding a teacher they want to book a trial with.
- On the teacher's detailed information page, they will see a 'Book Free Trial' button.
- Clicking the 'Book Free Trial' button will open the availability calendar, allowing the selection of a date and time for the trial sessions.
- Click 'Book Lesson', which will redirect to the checkout page where you need to 'Confirm Order'. Your trial lesson is then booked.
- The system allows each student to take one trial lesson per teacher.
How do I get BeeTot App?
BeeTot is a progressive web application (PWA), a web site that can be downloaded to your device and used like an app. While a PWA can be used like any regular web page, installing it can provide some advantages. An installed PWA can still be used without an internet connection. It will also appear alongside your other apps for convenient access.


Installing BeeTot App on iOS:
BeeTot PWA can be installed on iOS using the Safari/Chrome web browser. First, navigate to the site in Safari/Chrome. Press the "Share" button and select "Add to Home Screen" from the popup. Lastly, tap "Add" in the top right corner to finish installing BeeTot PWA. It will now be on your home screen.

Installing BeeTot App on Android:
The default Chrome browser is capable of installing BeeTot PWA for Android. First, navigate to the site in Chrome. Press the "three dot" icon in the upper right to open the menu. Select "Add to Home screen." Press the "Add" button in the popup. BeeTot PWA is now installed and available on your home screen.
Is online tutoring available 24/7?
Yes, online tutoring at Beetot is available 24/7, but tutor availability may vary depending on the time zone and location of the tutor. Students should search for tutors based on their availability to find a time that best works for them.
Will I get notifications of messages or lesson bookings?
Yes, tutors and learners will receive emails for messages posted through Beetot, lesson purchases, bookings, or changes to scheduled sessions. Please include info@beetot.com and support@beetot.com in your email safelist to ensure you receive the emails in your inbox.

You may also use Google Calendar in the Account Settings to receive reminders.
Why did I receive an error message on Beetot platform?
We constantly work on and hope to have an error free platform but still there might be times when script or server errors occur. Please write to us at support@beetot.com with a description of the issue and, if possible, include a screenshot and our team of experts will resolve it.
Why did I not receive the verification email?
All users on Beetot have to verify their email addresses. If you did not receive the verification from our system, please try to log in and request for one to be resent. Some users might find the email in their spam/bulk folder. Do contact us if you continue to have trouble verifying your account.
Can I pass my phone number or email to my tutor/learner?
For your security and privacy purposes we do not recommend sharing your personal information to your tutor/learner. We strongly advise you to keep all communication with your tutor/learner on Beetot Platform.
Can I get a refund if I am not satisfied with my online tutoring session?
Yes, Beetot offers a satisfaction guarantee for online tutoring sessions. If you are not satisfied with your session, you can request a refund within 24 hours of the session. We will credit back the amount to your E-Wallet and you can book a session with a new tutor of your choice or we can help you choose a better suited tutor.
How do I pay for an online tutoring session on Beetot?
Students can conveniently pay for online tutoring lessons using credit/debit cards, PayPal or gift cards.
What if I need to cancel an online tutoring session?
If you need to cancel an online tutoring session, you can do so up to 24 hours before the scheduled session time. If you cancel within 24 hours of the scheduled session time, you may be charged for the session.
Can you help me find a tutor?
Absolutely! Just fill out our Find Me a Tutor form with your learning requirements, availability, budget, upcoming deadlines and/or any specific learning goals. Our customer success team will help match you with an online tutor that meets your budget and learning style.
How quickly can I expect a response from my online tutor?
Online tutors at Beetot typically respond within a few hours, but response time may vary depending on their availability and timezone. To ensure a fast reply, we recommend sending messages to at least 3-5 tutors at a time and checking the timezone of the tutor you're messaging.
If there is a particular tutor you are interested in, you could send a reminder message or contact Beetot team to relay your message to the tutor.
How do I schedule an online tutoring session?
To schedule an online tutoring session with a Beetot tutor, simply search for a tutor for the course you need help with, and then click on the tutor's profile to view their details. You can then message the tutor and once you find a time that works for you, you can book the session and pay for it online.
How do new students get started?
- To get started on the platform, students are required to register with their email account and verify it by clicking the link sent to their email address.
- After verification, students can log in and set up their profile by adding a picture, phone number, country, timezone, etc.
- Students can then search for teachers based on their requirements by entering the subject or course name.
- After shortlisting teachers, students can book a free trial session to better understand the teacher and see if they are a good fit.
- Students could also request expert help for identifying the best suited tutors by filling out a request form highlighting all their learning needs.
- Following that, students can select a suitable teacher and continue with their classes.
What qualifications do online tutors at Beetot have?
Online tutors at Beetot come from a variety of backgrounds (Academia/Industry) diversifying the levels of experience and qualifications. Many tutors are current academia and certified teachers, while others have extensive experience in their subject area. Students can view vetted tutor profiles and ratings to help them choose the right tutor for their needs.
What courses are available for online tutoring?
Beetot offers online tutoring in a wide range of courses, including math, science, engineering, architecture, medicine, languages, test prep, and more. Students can search for tutors based on course and language to find the best fit for their needs. Our list of experts and courses keeps growing everyday.
How much does online tutoring cost?
Setting up a student account is free. The cost of online tutoring varies depending on the tutor and the course being taught. Beetot's online tutoring services are competitively priced. Beetot has a diverse pool of tutors creating an opportunity for students to find different rates for each course so students can compare expertise/qualifications and rates and book sessions that fit their budget.
How does online tutoring work?
Beetot allows students to search for tutors based on course, language, price, and availability, and then book sessions directly with the tutor of their choice. Students could also also fill in a request form so that Beetot experts can help in finding the best tutor based on students' requirements. The platform uses advanced classroom technology for audio and video conferencing along with course specific tools and digital whiteboard to help make the learning easy, simple and more efficient.
What is online tutoring?
Online tutoring is a virtual tutoring service that allows students to connect with expert tutors from around the globe. Beetot is an online tutoring platform that offers a wide range of courses and study materials along with a global pool of expert tutors to help students achieve their academic goals.
How do new students get started?
- To get started on the platform, students are required to register with their email account and verify it by clicking the link sent to their email address.
- After verification, students can log in and set up their profile by adding a picture, phone number, country, timezone, etc.
- Students can then search for teachers based on their requirements by entering the subject or course name.
- After shortlisting teachers, students can book a free trial session to better understand the teacher and see if they are a good fit.
- Following that, students can select a suitable teacher and continue with their classes.
How can students schedule a lesson?
To schedule a lesson:

- Sign in to the account. Go to "Teachers," which will open a list of teachers registered on the portal.
- Select a teacher with whom you want to schedule a lesson and go to his/her profile.
- Students can now either book a free trial session or purchase a lesson.
- Booking a free trial will open the availability calendar of the teacher. Students can then select a date and time from the calendar and confirm the booking.
- To purchase a lesson, students are required to make the payment and further schedule the lesson according to the teacher's availability.
Is there any feature to record audio and video?
i. By using Beetot Platform or Services you acknowledge and consent that all sessions will be recorded for quality and security purposes.

ii. You acknowledge and consent that You will not receive a notification (visual or otherwise) since recording is enabled on all a sessions irrespective.

iii. You acknowledge and consent that the recordings will be stored by Beetot and Beetot can utilise these recordings for any purpose that aligns with the Company’s goals. If the Company decides to use the recordings all personal information such as names, students’ images/video stream, email addresses or any identifiable information will be omitted through editing. Tutors video stream or image may still be shown but contact information will be omitted.

iv. Recordings will be made available to Students for review and better retention of concepts on Students’ request.

v. Recordings will not be available to tutors. Students agree separately not to download, broadcast, or otherwise replicate the meeting recordings in any way. Customer can only access meeting recordings through Customer's account on the Platform.
How can teachers enhance their profiles and make it outstanding?
Teachers can include a YouTube link of their introduction video to make their profiles more attractive. They can also include relevant information about themselves like biography, skills, experience, and languages which also helps in making their profile outstanding.

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